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SHIPPING POLICY

SHIPPING POLICY

We understand how important it is to receive your order in a timely and safe manner. That's why we've put together the following shipping policy to help answer any questions you may have about your order.

If you won't find relevant answer to your question in this section please kindly fill the form and ask your question at the "contact us" section or simply send an e-mail to incimilano@gmail.com

  • HOW WILL I KNOW IF MY ORDER IS SUCCESSFUL?

When you've made the purchase, we will send an e-mail with your "order number" informing you that your order is received succesfully and we're getting your order ready to be shipped. We will notify you when your product has been sent. If you have not received shipping confirmation and your "order number" please contact us: incimilano@gmail.com

  • CAN I CHANGE MY DELIVERY ADDRESS?

To avoid any delays in delivery, please make sure to provide your full address and cell phone numbers, contact details when placing your order. If you need to change your address, please contact us as soon as possible within 24 hours.

  • YOU ARE RESPONSIBLE TO GIVE ACCCURATE ADDRESS FOR ON TIME DELIVERY

In most cases, orders are sent back because customers provide an address that’s incorrect, incomplete or illegible. Please be careful and double-check that you’ve added the correct address. Make sure the city in the address matches its ZIP code. To avoid any delays in delivery, please make sure to provide your full address and cell phone numbers, contact details when placing your order. 

  • WHAT ARE THE SHIPPING TIMES?

We ship to all countries around the world using a third-party courier service. We informed you about the estimated shipping times at the product description section. The estimated delivery time all around the world is between minimum 2 days and maximum 18 days.

  • WHAT IS THE COST OF SHIPPING?

For our Inci Milano members shipping costs will be free all around the world.

  • HOW CAN I TRACK MY ORDER?

You’ll receive a tracking link via email when your order ships out.

  • IF IT'S INTERNATIONAL DELIVERY, WILL I PAY CUSTOM FEE?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. On our website, at the product description for each product, the countries that do not require import fees on delivery are listed. When you purchase a product, if an import fee is required for delivery to the country you live in, you will be obliged to pay this fee to the courier at the time of delivery.

  • HOW MUCH WILL I PAY FOR CUSTOM  FEE?

During check out we can't inform you about the exact value of your products' import tax value which will be collected by the courier upon delivery because customs policies vary widely for every country. If you would like to know the amount of the import tax fee for your country prior to your purchase, send an e-mail to incimilano@gmail.com and we will calculate the percentage of the import fee for you for that product for your country approximately.

  • MY ORDER SHOULD BE HERE BY NOW BUT I STILL DON'T HAVE IT.  WHAT SHOULD I DO?

My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at incimilano@gmail.com with your order number.

  • MY PACKAGE LOST IN TRANSIT SHOULD BE HERE BY NOW BUT I STILL DON'T HAVE IT.  WHAT SHOULD I DO?

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

  • I'VE PROVIDED A WRONG ADDRESS WHAT SHOULD I DO NOW?
Contact us within 24 hours or asap before we ship your package. If the package is already shipped and if you provide an address that is considered insufficient by the courier or if you provide wrong address, the shipment will be returned to the production facility at your cost. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
  • IF THERE IS A RETURN PACKAGE WHO IS PAYING FOR THE SHIPMENT?
When there is a return package the shipping costs will be at Devothema's charge.
About the conditions of Return and Refunds please do read the RETURN AND REFUND POLICY at the footer menu.
  • WHAT IF I DON'T CLAIM MY PACKAGE?
Unclaimed returns get donated to charity after 30 days. The customer will be charged for the shipment and full price of the item of the unclaimed packagings that is sent back to the production house. Not claiming the package is not a reason to ask for a refund. The customer must pay for the re-shipment if claims back the unclaimed package.
The Customer is liable for the cost of a reshipment to him/herself from the production house. (if and as applicable).
  • WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

If your package is marked as "Delivered" and you have not received it, please contact your local post office with your tracking number. We are not responsible for lost or stolen packages.

  • Sealed goods like face masks won’t be available for reshipping.
We understand that shipping can be a confusing process, and we're here to help. If you have any further questions, please don't hesitate to reach out to us at incimilano@gmail.com