REFUND AND RETURN POLICY

REFUND AND RETURN POLICY

If you won't find relevant answer to your question in this section please kindly fill the form and ask your question at the "contact us" section or simply send an e-mail to incimilano@gmail.com

1) For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

2) If you provide an address that is considered insufficient by the courier or if you provide wrong address, the shipment will be returned to the production facility at your cost. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

3) All the orders are print on your demand, so for all the products that you order we do not refund orders for buyer’s remorse. Returns for products as well as size exchanges are at your expense. If you choose to return an item or if you would like to do size exchanges you would need to place a new order at your expense for a product in another size.

4) If you received a damaged item and an item with a wrong or faulty print, you must contact us and express your will to return the item within 7 consecutive days after receiving it, providing a picture of the item. Any "claims" for misprinted/damaged/defective items must be submitted within 7 consecutive days after the product has been received, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

5) The Customer must ensure at the time of delivery of the Product that the Product is in good condition.
If the Product(s) delivered does (do) not conform in kind or quantity to the specifications indicated on the order confirmation or has (have) suffered damage during transport, providing a picture of the item with the package, the Customer must report this within 24 hours (working day) after receiving the package to Devothema via e-mail.
In the case of a product that does not conform to the order, if the delivery has been made, the Customer will be promptly contacted by Inci Milano, and then delivered again free of charge for any available product. The Customer can also obtain the resolution of the sale. The Customer will have to return the non-conforming product to Inci Milano, the shipping costs will be at Inci Milano's charge.

6) Unclaimed returns get donated to charity after 30 days. The customer will be charged for the shipment of the unclaimed pacckagings back to the production house. The customer must pay for the re-shipment if claims back the unclaimed package.

7) Sealed goods like face masks won’t be available for reshipping.

8) Shipments that go unclaimed are returned to our production facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,therefore we reserve rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

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REFUND AND RETURN POLICY